Return and refund policy

Return & Refund Policy – Hetro.Store (India Only)

Last Updated: 10-09-2025

At Hetro.Store, we want you to have a smooth and satisfying shopping experience. Please read our return and refund terms carefully.

---

1. Eligibility for Return

We accept returns only under the following conditions:

• The item is defective, damaged, or incorrect.

• The request is made within 5 days of delivery.

• The product is unused, in original packaging, and includes all tags/accessories.

We do not accept returns for:

• Items damaged due to customer misuse.

• Hygiene-related products (e.g., personal care, grooming items).

• Discounted or clearance sale items.

---

2. Return Process

1. Email us at hetro.online.store@gmail.com or call +91 9079611501 within 5 days of receiving the order.

2. Provide your order ID, clear images/video of the issue, and a short description.

3. Once approved, our support team will share the pickup or return shipping instructions.

---

3. Refund Policy

• Refunds are issued only after inspection and approval of the returned product.

• Refunds will be processed to your original payment method within 5–7 business days after approval.

• In cases where pickup is not possible, you may be asked to self-ship the product.

---

4. Replacement Policy

If a replacement is available, we’ll send a new product once the returned item is received and verified.
If not available, we’ll issue a full refund.

---

5. Order Cancellations

Orders can be cancelled within 6 hours of placing them, if they have not yet been shipped.
Once shipped, cancellations or changes cannot be made.

---

6. Damaged or Missing Products

If your package is damaged or any item is missing, contact us within 24 hours of delivery with pictures/video proof for quick resolution.

---

7. Contact Information

For any return, refund, or product issue, contact:
📧 hetro.online.store@gmail.com
📞 +91 9079611501