Shipping policy

At Hetro.Store, we offer free shipping on all orders across India to ensure a smooth and reliable shopping experience.

Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays are processed on the next working day.

Estimated Delivery Time

• Metro Cities: 3–5 business days

• Other Locations: 5–9 business days
  Delivery times may vary depending on courier operations and delivery location.

Shipping Partners

We deliver using reliable logistics partners such as Delhivery, Bluedart, Xpressbees, and Ecom Express for fast and secure service.

Order Tracking

You’ll receive an SMS or email with your tracking ID once your order ships. Tracking may take 24–48 hours to update.

Address Information

Please verify your shipping address carefully. Hetro.Store is not responsible for failed deliveries due to incomplete or incorrect addresses.

Possible Delays

Deliveries may be delayed due to:

• Remote or rural area delivery

• Courier operational issues

• Weather conditions, strikes, or national holidays

Lost or Damaged Packages

If your order is lost or arrives damaged, email us at hetro.online.store@gmail.com within 5 days of delivery. We’ll verify and arrange a replacement or refund.

Order Cancellations

Orders can be cancelled within 6 hours of purchase if they haven’t been shipped yet.